Business Communication Assignment 1

What is Definition of Business Communication?

Lets discuss about Business Communication. First, we discuss about definition of Business and Communication. According to experts :

Business :

1. Brown and Petrello

According to Brown and Petrello “Business is an institution which produces goods and services demanded by people”. It means business is an institution that produce goods and services needed by society. If the demand is increased, the producer also will increase production.

2. Griffin and Ebert

Griffin and Ebert (1996): “Business is an organization that provides goods or services in order to earn provit”. With this definition, business activity through the provision of goods and services aim to generate profit. A institution is produce profit when “total revenues” in a period is higher than the “total cost” in the same period. Profit is the main feature of business activity, so that the  profit can be expand.

Communication:

1. G-G Brown : Communication is transfer of information from one person to another,whether or not it elicits confidence. But the information transferred must be understandable to the receiver.
2. G-Mayer : “Communication is the intercourse by words, letters or messages”- Fred G. Meyer.

So, Business Communication is how a company shares information to promote its product or services to potential consumers for get some profits.

Kind of Business Communication

1. Face to face

Face to face communication is personal form communication in the workplace. It occurs when two employees dicuss a work situation or work together on project.

2. Written

Written communication usually make a memos or reports about  something that related with our company. Email can be used to send a email  to other employees and collegues.

3. Meetings

Meetings are way to gather a group of people together with a common interest and often used to communicate a new idea  and we can share our opinion in meeting.

4. Telephone

Telephone are used to contact our colleague who are related to our business.

 

Element of Communication

1. Sender/encoder

The sender of a message is known as “encoder”. The encoder encodes a message by using different symbols depending upon the type of communication i.e oral or written. The encoder always find those symbols which best describe his message so that the receiver can be understand easiy.

2. Receiver/Decoder

Receiver of the message also known as decoder, reader or listener. There are maybe more than one decoder for a single message of the sender. Every receiver perceives in his/her own way depending on how they facing it.

3. Message

For the first, the message is simply the information you want to communicate.  But it goes deeper than that.  Communication theorists examine messages from a semiotic perspective (the study of signs and symbols, and how meaning is created through them;note: it is not the study of meaning, just how meaning is created).

4. Channel

The person who is interested in communicating has to choose the channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal.

Guidelines for Effective communication 

1. Clarity purpose

The message to be delivered must be clear in the mind of sender. In order to make the message clear to the receivers, the message should be organized by simple language to understand it easily.

2. Share activity

We can share all activity with our member groups and then we can work together with them. The important thing is all member should be active and also contribution with the job or business.

3. Common set of symbol

If you want communicate with other people become happiness you can use symbol that has meaning and make people understand about it. That simple symbol doesn’t have just one meaning, but it has a fairly common meaning, and general “communication value”

4. Focus on the need of the receiver

Focus on the need of the receiver and don’t ask or discuss something that can’t related with the topic.

5. Active listening

We have two ears and one mouth mainly to listen twice as much as we speak. Instead of mentally rehearsing your next argument, actively listen to what really matters to the other person. Their needs will be your guide to satisfy instead of deviating off-topic.

6. Controlling emotion

Don’t be temperament person if you have a business relation because it can make your relation with collegue or partner will be worst.

7. Politeness

When we want do and tell something to someone don’t be a rude people, because the people can see your attitude with the way you treat them. Show your politeness and the the people will be kind to you.

8. Clarity assumption

The message to be delivered must be clear in the mind of sender. The person to whom it is targeted and the aim of the message should be clear in the mind of the sender.

9. Avoiding connotation

You can’t use the connotation word, you must use the correct word to make all clear.

10. Socio-psychological aspect

Make our socio-psychological aspect matching with our partner, all aspect depending with our partner.

11. Completeness

The message delivered should not be incomplete. It should be supported by facts and observations. It should be well planned and organized. No assumptions should be made by the receiver.

What do you mean by “Effective Communication?”. How does the knowledge of the communication process help us in communicating effectively?

Effective communication is how the way we make a good relationship with other people it can reduce stress and anxiety in your life. Before we practice our communication skill, we should to know the knowledge of the communication process. It is the key how to keeping  a friendship  or partner business and to building a strong social support network.  It will help us to communicating with other people. People aren’t born with good communication skills; like any other skill, they are learned through trial and error and repeated practice. One of the biggest challenges for someone with social anxiety is starting conversations and keeping them going. It is normal to struggle a bit when you are trying to make small talk, because it is not always easy to think of things to say. This is especially true when feeling anxious. On the other hand, some anxious people talk too much, which can have a negative impression on others.

What is the major mistake in communication?

I think many mistake in communication, it can be make you embarrassing when you do it. The mistakes are : when you not editing your work, delivering bad news by email, avoiding difficult conversation, not preparing thoroughly, not keeping  an open mind when meeting new people and many other mistake. Everyone makes communication mistakes from time to time. However, you’ll protect your reputation if you avoid the most common errors, which include not editing your work, accidentally violating people’s privacy when forwarding emails, and not being assertive. The key to good communication is to think about your audience’s needs. Prepare each email, document, and presentation carefully, and give yourself time to check it. Above all, remember that communication is a two-way process. Be ready for questions, and listen to what your audience has to say. Over time, you’ll find that good communication can greatly enhance your working relationships, and your job satisfaction.